Community Management is the New Customer Service: Creating Community Happiness Using All Those Lessons You Learned During Your First Summer Job

It should come as no surprise to Drupal folk that healthy, effective and prolific communities brim with excited and engaged contributors. But what are the secrets of creating that healthy community? And how do you keep it healthy over time? Rather than some more esoteric matter, effective community management is a matter of good customer service. In this talk, Amye Scavarda and Leslie Hawthorn will show how to apply the basic tenets of customer service to growing and sustaining your community, including:
  • Welcoming Well
  • Getting the Order Correct
  • Dealing with Fussy Eaters
  • Completing the Transaction
  • Keeping Your Store Clean
  • Taking Care of Your Regulars


Time slot: 
Thursday 1:00pm-2:00pm
Drupal community
Experience level: 
Questions answered by this session: 
What makes a community healthy?
How can I help make my community more effective?
I would like my community not to suck. Is this possible even if I am not a people expert?
What tactics are useful when dealing with difficult people?
Was it actually worth my while misspending my youth working at fast food restaurants now that I am a l33t Drupal haxor?
Colorado mountains